Support Services

We Are Here for You.

Horizon provides a variety of support services to individuals based on their unique treatment, rehabilitation and daily living needs.

Care Coordination Program:

Working Together for a Healthier YOU!

The primary responsibility of the Care Coordination (Case Management) program is to work with enrolled members (you do NOT have to be a Horizon patient) to manage complex and chronic health care needs. Care Coordination provides outreach, engagement and care management services to eligible members enrolled in New York’s Medicaid program. This program will ensure that a comprehensive health-based needs assessment will be completed to determine the member’s physical, behavioral health and social needs.

Our team oversees implementation of the plan of care by providing:

  • Coordination, collaboration and continuity with all community providers.
  • Referrals and linkages to areas such as public entitlements, housing, medical/behavioral health educational/vocational services and community resources such as food, clothing, utility assistance.
  • Member and family education to increase understanding and encouragement of the member assuming an active role in managing their health.
  • Encouragement to engage in primary and preventative care to avoid emergency room visits/ hospital stays.
  • Health and recovery plan services. We work closely with members managed care plan to link with home and community based services. These are enhanced services available through a members Managed Care Plan if one qualifies

Our Care Coordination team works collaboratively with members’ clinical caregivers to support the members achieving their treatment and rehabilitation goals.

Horizon is a subcontractor to Health Homes of Upstate NY (HHUNY). Our Care Coordination program also provides Health and Recovery Plan (HARP) services. We work closely with the members managed care health plan to link you with Home and Community Based (HCB) Services. HARP and HCB are enhanced services available to you through your managed health care plan if you meet eligibility requirements.

If you reside in Erie, Niagara, Orleans or Genesee County and are interested in Horizon Care Coordination Services, please utilize the below link to apply and indicate Horizon Health Services as your referral choice.

We serve the entire Erie, Niagara, Orleans and Genesee County community!

1000 Young Street, Suite 500
Tonawanda, NY 14150
Program Director: Katie Behrens
Phone: (716) 508-7700

Fax: (716) 508-7701

Family Support Groups

Click here to read more about our Family Treatment Options.

CRAFT: Horizon is Expanding our Family Services!

Horizon Health Services is excited to announce that we are growing our family services with CRAFT! Community Reinforcement and Family Training (CRAFT) is an evidence-based practice that assists family members and loved ones to create an environment that increases a loved one’s motivation to seek help for substance use or mental health issues. Whether you’re a spouse, parent, sibling, or even a friend, you can benefit from CRAFT.

CRAFT has three main goals:

  • Encourage your loved one to enter treatment
  • Reduce your loved one’s substance use prior to entering treatment
  • Increase your happiness

What does participating in the CRAFT program include?

  • Gaining education on addiction and mental health issues
  • Better understanding your loved one’s specific substance using or mental health behaviors and patterns
  • Increasing insight into the timing of providing positive reinforcement and allowing for consequences
  • Improving communication skills
  • Allowing yourself to focus on your own well-being

Through consistent, positive engagement, you can create an environment that is more enticing for your loved one than the lifestyle they are currently leading. The spirit of CRAFT reminds you that you are the expert on your loved one, and you are perhaps in the best position to help. CRAFT also empowers you to simultaneously not bear the consequences of your loved one’s behaviors.

The CRAFT program at Horizon offers both individual and group counseling options. Meetings can take place in person through various Horizon Health Services locations, over the phone, or via Horizon Telehealth.

How do I get involved with CRAFT?

If your loved one is engaged in services at Horizon Health Services, you can speak to your loved one’s counselor about a referral for CRAFT. Your loved one’s counselor will email Aaron Borowczyk (CRAFT Counselor) and Aaron will give you a call by the next business day. Appointments are billed through your loved one’s insurance. If your loved one is NOT a current HHS patient, you can call Aaron at 716.662.6802 and discuss options including scheduling an appointment billable through your own insurance.

For more information, contact:
Aaron Borowczyk, LMSW

Peer Advocate

Peer Advocates have shared experience and a strong desire to assist individuals in recovery from substance abuse or mental health by sharing their experience, strength and hope to empower the individual to create change. They assist with self-advocacy, self-efficacy, and empowerment to foster engagement and collaboration while promoting voice and choice.

At Horizon, we value the family’s healing and need for education at all stages throughout the treatment process. A Family Peer Advocate has lived experience and is able to provide support, advocacy and educational opportunities to family and community members. They act as a liaison between parents/guardians/families, the clinical team and admissions staff in order to find the best recommendations for next steps in the treatment process or even support after treatment.

A Peer Advocate…

  • Promotes recovery by helping to remove barriers and obstacles to recovery.
  • Serves as a personal guide and mentor.
  • Can meet patients at a Horizon clinic or out in the community.
  • Serves as an accountability partner to help the person stay on track.
  • Is action oriented with an emphasis on improving present life and reaching future goals.
  • Uses various modes of communication to connect with patients, including 1:1, phone check-ins and text messaging.

A Peer Advocate works with individuals in multiple stages of recovery through stabilization and into recovery maintenance. This program is only available to current Horizon patients. Interested in learning more? Call 716.831.1800!

Financial Social Work Program

Financial Social Workers help people connect with their money and change behaviors and emotions associated with finances (such as stress, anxiety, depression, avoidance, among others). Financial Social Workers help patients change their behavior in order to reach their financial goals. This includes stabilizing finances, reducing and paying off debt, reducing unnecessary spending, and starting savings while working toward building wealth, and meeting their personal financial goals, whatever those goals may be.

Click Here to learn more about Financial Social Work.