Support Services

We Are Here for You.

Horizon provides a variety of support services to individuals based on their unique treatment, rehabilitation and daily living needs.

Care Coordination Program:

Working Together for a Healthier YOU!

The primary responsibility of the Care Coordination program is to work with enrolled members (you do NOT have to be a Horizon patient) to manage complex and chronic health care needs. Care Coordination provides outreach, engagement and care management services to eligible members enrolled in New York’s Medicaid program. This program will ensure that a comprehensive health-based needs assessment will be completed to determine the member’s physical, behavioral health and social needs.

Our team oversees implementation of the plan of care by providing:

  • Coordination, collaboration and continuity with all community providers.
  • Comprehensive transitional care for discharges from medical and behavioral health inpatient treatment.
  • Member and family education to increase understanding and encouragement of the member assuming an active role in managing their health.
  • Encouragement to engaged in primary and preventative care to avoid emergency room visits/ hospital stays.
  • Health and recovery plan services. We work closely with members managed care plan to link with home and community based services. These are enhanced services available through a members Managed Care Plan if one qualifies.

Our Care Coordination team works collaboratively with members’ clinical caregivers to support the members achieving their treatment and rehabilitation goals.

Horizon is a subcontractor to the Niagara Falls Memorial Medical Center Health Home, and Health Homes of Upstate NY (HHUNY). Our Care Coordination program also provides Health and Recovery Plan (HARP) services. We work closely with the members managed care health plan to link you with Home and Community Based (HCB) Services. HARP and HCB are enhanced services available to you through your managed health care plan if you meet eligibility requirements.

If you reside in Erie County, and want to apply for Horizon Care Coordination Services, please use the following link and select Horizon as your referral choice.

If you reside in Niagara County, and want to apply for Horizon Care Coordination Services, please utilize the below link to apply. Complete the form and send it via fax or email to the Niagara County phone and fax below. 

Referral Form Horizon Health Services Care Coordination

Our new headquarters will serve the entire Erie, Niagara, Orleans and Genesee County community!

If you have any questions, please email

1000 Young Street, Suite 500
Tonawanda, NY 14150
Program Director: Katie Behrens
Phone: (716) 508-7700

Fax: (716) 508-7701

CRAFT: Horizon is Expanding our Family Services!

Horizon Health Services is excited to announce that we are growing our family services with CRAFT! Community Reinforcement and Family Training (CRAFT) is an evidence-based practice that assists family members and loved ones to create an environment that increases a loved one’s motivation to seek help for substance use or mental health issues. Whether you’re a spouse, parent, sibling, or even a friend, you can benefit from CRAFT.

CRAFT has three main goals:

  • Encourage your loved one to enter treatment
  • Reduce your loved one’s substance use prior to entering treatment
  • Increase your happiness

What does participating in the CRAFT program include?

  • Gaining education on addiction and mental health issues
  • Better understanding your loved one’s specific substance using or mental health behaviors and patterns
  • Increasing insight into the timing of providing positive reinforcement and allowing for consequences
  • Improving communication skills
  • Allowing yourself to focus on your own well-being

Through consistent, positive engagement, you can create an environment that is more enticing for your loved one than the lifestyle they are currently leading. The spirit of CRAFT reminds you that you are the expert on your loved one, and you are perhaps in the best position to help. CRAFT also empowers you to simultaneously not bear the consequences of your loved one’s behaviors.

The CRAFT program at Horizon offers both individual and group counseling options. Meetings can take place in person through various Horizon Health Services locations, over the phone, or via Horizon Telehealth.

How do I get involved with CRAFT?

If your loved one is engaged in services at Horizon Health Services, you can speak to your loved one’s counselor about a referral for CRAFT. Your loved one’s counselor will email Aaron Borowczyk (CRAFT Counselor) and Aaron will give you a call by the next business day. Appointments are billed through your loved one’s insurance. If your loved one is NOT a current HHS patient, you can call Aaron at 716.662.6802 and discuss options including scheduling an appointment billable through your own insurance.

For more information, contact:
Aaron Borowczyk, LMSW

Recovery Coaching

Recovery Coaching is a form of strength-based support for persons in or seeking recovery from alcohol and other drugs. It is a partnership where the person in or seeking recovery self-directs their recovery while the coach provides expertise in supporting successful change.

Recovery coaches support any positive change, helping persons coming home from treatment to avoid relapse, build community support for recovery, or work on life goals not related to substance use, such as relationships, work, education, etc.

A Recovery Coach…

  • Promotes recovery by helping to remove barriers and obstacles to recovery.
  • Serves as a personal guide and mentor.
  • Can meet patients at a Horizon clinic or out in the community.
  • Serves as an accountability partner to help the person stay on track.
  • Is action oriented with an emphasis on improving present life and reaching future goals.
  • Uses various modes of communication to connect with patients, including 1:1, phone check-ins and text messaging.

A recovery coach works with individuals in multiple stages of recovery through stabilization and into recovery maintenance. This program is only available to current Horizon patients. Interested in learning more? Call 716.831.1800!

Financial Social Work Program

Financial Social Workers help people connect with their money and change behaviors and emotions associated with finances (such as stress, anxiety, depression, avoidance, among others). Financial Social Workers help patients change their behavior in order to reach their financial goals. This includes stabilizing finances, reducing and paying off debt, reducing unnecessary spending, and starting savings while working toward building wealth, and meeting their personal financial goals, whatever those goals may be.

Click Here to learn more about Financial Social Work.