Support Services

We Are Here for You.

Horizon provides an array of support services to individuals based on their unique treatment, rehabilitation and daily living needs.

Career Opportunity Center:
Build a Career. Regain Your Independence.

The Career Opportunity Centers provide comprehensive vocational abilities and interest testing, hands-on assessment, job preparation, skills training, job placement, and post-employment support services to Horizon clients and others referred from other chemical dependency and mental health providers. Consumers are placed in meaningful and permanent competitive employment settings paying livable wages. The Center is a certified provider for NYS Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR), formerly Vocational and Educational Services for Individuals with Disabilities (VESID).

699 Hertel Avenue, Suite 330
Buffalo, N.Y. 14207
Program Manager: Danielle Schmidle
Phone: (716) 836-3247
Fax: (716) 833-4420

Care Coordination Program in Erie & Niagara County

Working Together for a Healthier YOU!

Horizon is a subcontractor to Niagara Falls Memorial Medical Center Health Home and under Health Homes of Upstate NY (HHUNY) and in addition has been designated as a Health Home by the NYS Department of Health.

The primary responsibility of the Care Coordination Program is to work with enrolled members to manage their complex and chronic health care needs. Care Coordination provides outreach, engagement and care management services to eligible members enrolled in New York’s Medicaid program.

This program will ensure that a comprehensive health-based needs assessment will be completed to determine the member’s physical, behavioral health and social needs. Using this tool, a Plan of Care (POC) will be developed with the member which will include input from the member, family members and other medical and behavioral health providers.

Our team oversees the implementation of the POC by providing;

  • Coordination, collaboration and continuity with all community providers
  • Comprehensive transitional care for discharges from medical and behavioral health inpatient
  • Member and family education to increase understanding and encouragement of the member assuming an active role in self-management of their health.
  • Encouragement to provide primary and preventative care to avoid emergency room visits/hospital stays.

Our Care Coordination team is an integral member of the multidisciplinary team that is designed to meet the goals of the member.

Horizon Health Services Care Coordination program also provides Health and Recovery Plan (HARP) services. We work closely with your Managed Care Plan to link you with Home and Community Based (HCB) Services. These are enhanced services available to you through your Managed Care Plan if you meet qualifications.

If you reside in Erie County, please utilize the below link to apply and choose Horizon as your referral choice.

Director of Horizon Care Coordination Services: Nicole Tobey

Erie County Program

3020 Bailey Ave
Buffalo, NY  14215
Program Director: Katie Behrens
Phone: (716) 508-7700

Niagara County Program

1750 Pine Avenue
Niagara Falls, NY 14301
Program Director: Allison Nassoiy
Phone: (716) 285-0637
Fax: (716) 285-0638

If you reside in Niagara County, please utilize the below link to apply. Send in through fax and/or email referenced above. 

Niagara County Care Coordination Referral Form

For questions and more information on these support services,
please call (716) 831-1800.