Support Services

We Are Here for You.

Horizon provides an array of support services to individuals based on their unique treatment, rehabilitation and daily living needs.

Career Opportunity Center:
Build a Career. Regain Your Independence.

The Career Opportunity Centers provide comprehensive vocational abilities and interest testing, hands-on assessment, job preparation, skills training, job placement, and post-employment support services to Horizon clients and others referred from other chemical dependency and mental health providers. Consumers are placed in meaningful and permanent competitive employment settings paying livable wages. The Center is a certified provider for NYS Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR), formerly Vocational and Educational Services for Individuals with Disabilities (VESID).

699 Hertel Avenue, Suite 330
Buffalo, N.Y. 14207
Phone: (716) 836-3247
Fax: (716) 833-4420

Care Coordination Program:

Working Together for a Healthier YOU!

Director of Horizon Care Coordination Services: Nicole Tobey

Horizon is a subcontractor to the Niagara Falls Memorial Medical Center Health Home, and Health Homes of Upstate NY (HHUNY).

The primary responsibility of the Care Coordination Program is to work with enrolled members to help them manage their complex and chronic health care needs. Care Coordinators provide member outreach, engagement and care management services to eligible persons enrolled in New York’s Medicaid program.

This program ensures that a comprehensive health-based needs assessment is completed to determine the member’s physical, behavioral health and social needs. Using this tool, a Plan of Care (POC) is developed with the member that includes input from the member, their family members and their medical and behavioral health providers.

The Care Coordination team oversees the implementation of the POC by providing:

  • Coordination, collaboration and continuous communication with all members’ community providers;
  • Comprehensive transitional supportive care for patients discharging from medical and behavioral health inpatient treatment to outpatient care;
  • Education and support of members assuming an active role in the management of their health, and family education to support their loved ones’ efforts; and
  • Encouragement of members to access regular primary health and preventative care to avoid emergency room visits and unnecessary hospitalizations.

Our Care Coordination team works collaboratively with members’ clinical caregivers to support the members achieving their treatment and rehabilitation goals.

Our Care Coordination program also provides Health and Recovery Plan (HARP) services. We work closely with your managed care health plan to link you with Home and Community Based (HCB) Services. HARP and HCB are enhanced services available to you through your managed health care plan if you meet eligibility requirements.

If you reside in Erie County, and want to apply for Horizon Care Coordination Services, please use the following link and select Horizon as your referral choice.

If you reside in Niagara County, and want to apply for Horizon Care Coordination Services, please utilize the below link to apply. Complete the form and send it via fax or email to the Niagara County phone and fax below. 

Referral Form Horizon Health Services Care Coordination

Our new headquarters will serve the entire Erie, Niagara, Orleans and Genesee County community!

Care Coordination Program 

1000 Young Street, Suite 500
Tonawanda, NY 14150
Program Director: Katie Behrens
Phone: (716) 508-7700

Fax: (716) 508-7701