Emergency Information

Are You or Someone You Love in Crisis?

If you are worried that you or someone you love needs help now, call one of the following 24/7 hotlines that specialize in providing emergency and crisis services in Western New York:

  • Erie County: (716) 834-3131 (Crisis Services of Erie County)
  • Buffalo & Erie County: (716) 831-7007 (24 Hour Addiction Hotline)
  • Niagara County: (716) 285-3515 (Niagara County Crisis Hotline)
  • Genesee County (Care + Crisis Helpline): (585) 283-5200 or text HOME to 741741

988 Suicide and Crisis Lifeline: Call or Text 988 or chat 988lifeline.org/chat

If you are concerned about
immediate danger, call 9-1-1.

Are you currently enrolled at Horizon and need immediate assistance?
Call your counselor at his/her office location. If he/she is unable to speak, ask to speak to a supervisor. If the clinic is closed, you will be directed to a 24-hour emergency telephone line.