Online Consultation

laptopHorizon offers free online live consultation services regarding substance abuse to concerned family members and friends.

Our goal is to inform and support parents and family members so that they can more effectively help their loved ones who have substance abuse problems.

How do I get started?

When you click CONNECT NOW on this page, you will be prompted to create a confidential user name and password. If you need more help with this step, you can Download the Horizon Tutorial for directions on how to connect.

Do I need a web cam?

No, although you may connect via a secure webcam, you may also connect with a web chat or by phone. For the best video quality, connect via a “wired” Internet connection. It’s really your preference.

Can I choose whom I’d like to speak with?

Yes, you may select a consultant using the profiles of our professional counselors, or choose a consultant who has open hours at the time you wish to have your session.

What happens if the counselor is busy?

Horizon has a skilled chemical dependency clinician available online 30 hours each week. If the counselor is in a session, you will be placed in a waiting room.

How long is the consultation?

Online consultations last on average 30 minutes. In the majority of cases, this is sufficient time. If you or the counselor believe more time is needed, there is an option to extend the consultation session for an additional 10 minutes.

Is it REALLY free?

There is no cost to families and significant others due to funding received from The Peter & Elizabeth C. Tower Foundation and The Kelly for Kids Foundation.

Can anyone take advantage of this service?

While this service is open to anyone — we are particularly poised to communicate with family members, parents, and significant others to answer questions and respond to concerns regarding drug or alcohol use/abuse by a loved one. Our counselors will help you discover methods to encourage a loved one to accept help and engage in treatment. While this is not a treatment service, counselors will provide direction and assistance with linking to appropriate treatment.


If this is an emergency, please call 911 immediately or call Crisis Services provided by:

  • Erie County: 716-834-3131 (Crisis Services of Erie County)
  • Niagara County: 716-285-3515 (Niagara County Crisis Hotline)
  • Genesee County: 585-343-1212 (Regional Action Phone-RAP)

Phone: 716.831.1800

Recovery. Changing Lives. Saving Lives.

Horizon Health Services is a not-for-profit corporation that provides an array of comprehensive services to assist individuals with mental health and/or substance abuse issues. Call our 24/7 Hope Line at 855.969.HOPE for help, assistance and a person to talk to.

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Serving Erie, Niagara & Genesee Counties