Billing Questions
and Information

Billing Information

Current Clients and Patients:
If you have questions, please call our Billing Team at (716) 831-2700 Monday through Friday from 8:00 am to 5:00 pm. Or you can email billingteam@horizon-health.org and someone will get back to you within 1-2 business days.

Frequently Asked Questions:

What insurance plans do you accept?

  • Aetna
  • Blue Cross Blue Shield of WNY
  • Compsych
  • Empire Plan
  • Fidelis
  • GHI (Emblem Health)
  • Independent Health
  • Medicare
  • Rail Road Medicare
  • MVP Preferred Care
  • NYS Medicaid
  • POMCO
  • Tricare Champus
  • Univera Health Care
  • ValueOptions
  • YourCare Health Plan

Can I make a payment on my outstanding balance?

Yes, a credit card payment can be made through our website or by calling the Billing Team at (716) 831-2700. Other forms of payment can be mailed to:

Horizon Health Services
Billing Department
3020 Bailey Avenue
Buffalo, NY 14215

Why do I have different co-payments / co-insurance due?

Co-payments and co-insurance vary by your insurance benefit and the type of service you are receiving. If you have questions, contact your insurance company to review your plan.

Why do I have to pay for my services if I have a Blue Cross Blue Shield (BCBS) plan outside of the Western New York area?

Our contract is with the local BCBS, other BCBS plans may not cover services provided at Horizon. As a courtesy, we will bill your plan and if correct payment is received, we will reimburse you.

Why does my statement show I have a balance due even though I’ve made a payment?

Statements capture payments received through the end of the month. If your payment was received after this date, it will not be reflected until the following month’s statement.